Cancellation & Refund Policy

At Ascensify Technologies, we are committed to delivering custom software of the highest engineering standard. Because software development involves dedicated engineering team allocation, custom system architecture, and labor-intensive sprint execution, all financial transactions and refunds are governed by transparent milestone evaluations as set forth below.

Clients may request project cancellation by submitting formal written notice via email to contact@ascensify.com from the authorized primary email address associated with the Statement of Work (SOW).

• The notice must specify the project title, SOW reference number, and specific rationale for cancellation.
• Our finance and project management leadership will schedule an exit consultation within 2 business days to calculate pro-rata work completed, audit hours logged, and reconcile accounts.

Refund eligibility is determined by the project development phase at the exact time formal written cancellation notice is received:

For ongoing engineering retainers, DevOps maintenance contracts, or dedicated full-time developer allocations:

• Retainer agreements may be cancelled at the end of any billing month by providing 14 calendar days' written notice prior to the next billing cycle.
• Prepaid retainer fees for the current active month are non-refundable once the billing cycle has commenced and engineers have been reserved and active.

Once an amicable refund amount is mutually agreed upon in writing between Ascensify and the Client:

• Processing Method: Refunds are credited strictly back to the original payment method used during the initial transaction (e.g., refunded back through Razorpay / Stripe to the originating card, UPI VPA, or corporate bank account).
• Settlement Timeline: The refund instruction is initiated within 2 business days of written reconciliation. Funds typically reflect in the Client's bank statement within 5 to 7 banking days, depending on the issuing bank and payment network.
• Confirmation: A formal credit note and gateway transaction ARN (Acquirer Reference Number) are provided to the Client via email upon gateway execution.

We encourage open, collaborative communication. In the event of dissatisfaction or technical discrepancies, we urge Clients to first contact our project management desk at contact@ascensify.com. We guarantee an executive escalation review within 24 to 48 business hours to resolve all issues amicably before any chargeback or legal dispute is initiated.

For refund claims, invoice adjustments, or billing inquiries, please reach out to: